Zenworks does not allow client login with the error ‘Unable to log into the Zenworks realm because the system has disconnected from the network and the specified credentials did not match the credentials cached on the system’


Unable to log into the Zenworks realm because the system has disconnected from the network and the specified credentials did not match the credentials cached on the system.

I had this error on a client PC that wasn’t displaying the correct number of application icons in the Zenworks Application Window. Right clicking on the taskbar icon showed that the client wasn’t logged in – when an attempt to login was made the error message above was produced.

I followed advice on the Novell forums which amounted to:
– Clearing the cache by running this command rd C:Program FilesNovellzenworkscachezmd" /q /s
– Then running a refresh from the command prompt zac ref

After a restart this still didn’t allow the client to login so I could find no other way than removing and reinstalling the Zenworks application which then went on to work as normal.

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