You receive the error ‘An error occurred while trying to save the file. Please check your media and try again’ when you try to save a report to an external device when using HP Insight Diagnostics


This was with the latest version of HP SmartStart 8.60 on a HP Proliant G6 server.

I started with a USB stick and also used an external USB floppy drive but kept getting the error each time I tried to save a diagnostics report. I could choose the drive and see that it was being accessed but still received an error. In the end I created a file on the floppy called survey.html (the file name that was supposed to be being created).

Bizarrely the software saw the file and asked to overwrite! Thereafter I could save any report to the disk.

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3 thoughts on “You receive the error ‘An error occurred while trying to save the file. Please check your media and try again’ when you try to save a report to an external device when using HP Insight Diagnostics

  1. Thanks for the post, it got me one step closer as I got the prompt to overwrite, but then when I selected yes it still gave me the same error message after that.

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